Privacy Policy

Privacy Policy
of
www.fluidsystem.com

This notice describes how the website is managed with reference to the processing of the personal data of users who browse it, pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (“GDPR”).

1. Information on data processing

Data Controller

FLUID SYSTEM S.r.l.
Via Roma, 155/bis – 31020 Villorba (TV) – Italy
Email: info@fluidsystem.com

 

Types of data processed

The website may process the following categories of personal data:

  • identification data (name, surname, company name);
  • contact data (email, telephone);
  • data relating to the request (content entered in forms);
  • browsing data (IP address, user agent, system logs);
  • data collected through cookies and similar technologies.

Purposes of processing and legal bases

Personal data are processed for the following purposes:

Management of contact requests

  • via contact form or email
  • Legal basis: performance of pre-contractual measures (Art. 6(1)(b) GDPR) or legitimate interests of the Controller (Art. 6(1)(f) GDPR)

Marketing activities (where consent has been given)

  • sending of informational or commercial communications
  • Legal basis: consent (Article 6(1)(a) GDPR)

Statistical traffic analysis

  • through tools such as Google Analytics
  • Legal basis: consent (via CookieYes)

Website security and abuse prevention

  • anti-spam systems (e.g. reCAPTCHA)
  • Legal basis: legitimate interest (Article 6(1)(f) GDPR)

Display of external content

  • integration of videos (YouTube) or other content
  • Legal basis: consent (via CookieYes)

Management of commercial activities and CRM

  • management of contacts and commercial relationships (e.g. HubSpot)
  • Legal basis:
    • pre-contractual performance
    • legitimate interest
    • consent (where required)

Access to external services

  • The website may provide access to a dedicated e-commerce platform (e.g. shop.fluidsystem.com), through which online purchases can be made.

  • The processing of personal data relating to purchases is carried out directly within the e-commerce platform and is governed by specific privacy notices and terms and conditions of sale available on that platform.

  • Legal basis: the Data Controller’s legitimate interest in providing access to related services and the data subject’s request (Articles 6(1)(f) and 6(1)(b) GDPR).

Processing methods

Data processing is carried out using IT and telematic tools, with appropriate security measures designed to prevent unauthorised access, loss or unlawful disclosure of data.

Data recipients

Data may be processed by:

  • authorised internal personnel;
  • technical service providers (hosting, IT);
  • third-party platforms, including:
    • Google LLC (Analytics, YouTube, reCAPTCHA)
    • HubSpot Inc.

These parties act, where necessary, as Data Processors pursuant to Art. 28 GDPR.

Transfer of data outside the EU

Some services used may involve the transfer of data to countries outside the EU (e.g. the United States).

Such transfers take place in compliance with the GDPR through:

  • Standard Contractual Clauses (SCCs);

  • possible adherence to recognised adequacy frameworks (e.g. the EU-US Data Privacy Framework, where applicable).

Retention period

Data are retained for the time necessary for the purposes for which they were collected:

  • contact requests: up to 24 months from the request or from the conclusion of the negotiation;
  • marketing data: until consent is withdrawn;
  • CRM data (HubSpot): for the duration of the business relationship and up to 5 years after its termination, unless specific consent is given for marketing activities.
  • technical browsing data and system logs: up to 12 months from collection, unless retention is required to investigate unlawful activity.

2. Services and tools used

Contact form

Users may complete contact forms to request information. The data entered are used exclusively to respond to the request.

Google Analytics

The website uses Google Analytics to collect aggregated statistical data on website use.

The service may collect data such as:

  • IP address (possibly anonymised);
  • browsing behaviour;
  • pages visited and time spent on the website.

Activation takes place only after consent has been given via the cookie banner.

YouTube

The website may embed videos via YouTube.

Viewing videos may involve the installation of cookies and the collection of data by Google.

Content is loaded only after the user has given consent.

Google reCAPTCHA

The website uses Google reCAPTCHA to protect forms from automated access.

The service analyses user behaviour to verify that the user is not a bot.

HubSpot

The website uses HubSpot to manage contacts and commercial activities.

Data entered in forms may be processed through this platform for commercial and organisational management purposes.

3. Cookies, rights and preference management

Cookies and tracking technologies

The website uses cookies and similar technologies.

Full details are available in the Cookie Policy,

which forms an integral part of this notice.

Consent is managed through the CookieYes platform, which allows users to:

  • accept or reject cookie categories;
  • change their preferences at any time.

Data subject rights

Users may exercise the following rights:

  • access to personal data;
  • rectification or updating;
  • erasure;
  • restriction of processing;
  • data portability;
  • objection to processing;
  • withdrawal of consent;
  • lodging a complaint with the Italian Data Protection Authority.

How to exercise rights

Requests may be sent to:
info@fluidsystem.com

The Data Controller will respond within 30 days.

Changes to this notice

This Privacy Policy may be updated at any time.
Users are invited to consult it periodically.

Last updated

May 2026

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